911 and Call Centers was employment stats that don't change (fwd)

911 and Call Centers was employment stats that don't change (fwd)

[Jude DaShiell]

Is org-mode or a special-purpose contribution being used to handle 911 
response centers and call center activities?
If not, is org-mode even feasible for this kind of work?



--


---------- Forwarded message ----------
Date: Sat, 8 Jul 2017 09:50:47
From: Lisa Belville <missktlab1217@FRONTIER.COM>
Reply-To: Blind exchange and discussion <BLIND-X@LISTSERV.ICORS.ORG>
To: BLIND-X@LISTSERV.ICORS.ORG
Subject: 911 and Call Centers was employment stats that don't change

Here's some discussion about working as a 911 dispatcher and/or general call 
center reps from a blindness-oriented web site.    Notice how critical the 
access to real time information is.

https://www.zonebbs.com/boards.php?t=30408

Lisa

Lisa Belville
missktlab1217@frontier.com
I'm great at multi-tasking. I can waste time, be unproductive, and 
procrastinate all at once.

Re: 911 and Call Centers was employment stats that don't change (fwd)

[Eric Abrahamsen]

Jude DaShiell <jdashiel@panix.com> writes:

> Is org-mode or a special-purpose contribution being used to handle 911
> response centers and call center activities?
> If not, is org-mode even feasible for this kind of work?

That sounds like a pretty bad idea -- it's not the kind of work Org was
made for, and more importantly that's an area where you'd need some
hard requirements for reliability and security. Not very compatible with
Org's more... flexible approach!


> ---------- Forwarded message ----------
> Date: Sat, 8 Jul 2017 09:50:47
> From: Lisa Belville <missktlab1217@FRONTIER.COM>
> Reply-To: Blind exchange and discussion <BLIND-X@LISTSERV.ICORS.ORG>
> To: BLIND-X@LISTSERV.ICORS.ORG
> Subject: 911 and Call Centers was employment stats that don't change
>
> Here's some discussion about working as a 911 dispatcher and/or
> general call center reps from a blindness-oriented web site.    Notice
> how critical the access to real time information is.
>
> https://www.zonebbs.com/boards.php?t=30408
>
> Lisa
>
> Lisa Belville
> missktlab1217@frontier.com
> I'm great at multi-tasking. I can waste time, be unproductive, and
> procrastinate all at once.

Re: 911 and Call Centers was employment stats that don't change (fwd)

[Tim Cross]

I doubt it would be feasible.

Things like 911 call centres need real-time responsive apps which
interface with different emergency services and where tasks are shared
across a team and data is recorded in a consistent and standardised
manner. They also need to be robust, fault tolerant and distributed with
the ability to interface with many different comms channels.

Bottom line, a highly complex system with demanding requirements that
can be tested and are reproducible.

Org is not strong in the collaboration area, does not interface well
with other systems in real-time, is free form and unstructured and
unlikely to handle the complex requirements of an emergency call
centre. You will likely find there are only a handful of recognised apps
which fulfil the requirements and they will be very
specialised. Unfortunately, they are likely to also have very poor
accessibility support.

Tim

Jude DaShiell writes:

> Is org-mode or a special-purpose contribution being used to handle 911 
> response centers and call center activities?
> If not, is org-mode even feasible for this kind of work?


-- 
Tim Cross