From mboxrd@z Thu Jan 1 00:00:00 1970 Path: news.gmane.org!not-for-mail From: =?iso-8859-1?Q?=D3scar_Fuentes?= Newsgroups: gmane.emacs.devel Subject: Re: Why Emacs needs a modern bug tracker Date: Fri, 04 Jan 2008 20:20:37 +0100 Message-ID: <7iip2y9m.fsf@telefonica.net> References: <20080104164454.0A4BD830697@snark.thyrsus.com> NNTP-Posting-Host: lo.gmane.org Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii X-Trace: ger.gmane.org 1199474463 21411 80.91.229.12 (4 Jan 2008 19:21:03 GMT) X-Complaints-To: usenet@ger.gmane.org NNTP-Posting-Date: Fri, 4 Jan 2008 19:21:03 +0000 (UTC) To: emacs-devel@gnu.org Original-X-From: emacs-devel-bounces+ged-emacs-devel=m.gmane.org@gnu.org Fri Jan 04 20:21:22 2008 Return-path: Envelope-to: ged-emacs-devel@m.gmane.org Original-Received: from lists.gnu.org ([199.232.76.165]) by lo.gmane.org with esmtp (Exim 4.50) id 1JAs6a-0007UO-3M for ged-emacs-devel@m.gmane.org; Fri, 04 Jan 2008 20:21:20 +0100 Original-Received: from localhost ([127.0.0.1] helo=lists.gnu.org) by lists.gnu.org with esmtp (Exim 4.43) id 1JAs6D-0006Fl-IL for ged-emacs-devel@m.gmane.org; Fri, 04 Jan 2008 14:20:57 -0500 Original-Received: from mailman by lists.gnu.org with tmda-scanned (Exim 4.43) id 1JAs6A-0006Fg-9T for emacs-devel@gnu.org; Fri, 04 Jan 2008 14:20:54 -0500 Original-Received: from exim by lists.gnu.org with spam-scanned (Exim 4.43) id 1JAs67-0006FU-WA for emacs-devel@gnu.org; Fri, 04 Jan 2008 14:20:53 -0500 Original-Received: from [199.232.76.173] (helo=monty-python.gnu.org) by lists.gnu.org with esmtp (Exim 4.43) id 1JAs67-0006FR-QP for emacs-devel@gnu.org; Fri, 04 Jan 2008 14:20:51 -0500 Original-Received: from main.gmane.org ([80.91.229.2] helo=ciao.gmane.org) by monty-python.gnu.org with esmtps (TLS-1.0:RSA_AES_256_CBC_SHA1:32) (Exim 4.60) (envelope-from ) id 1JAs67-0007Wt-Ju for emacs-devel@gnu.org; Fri, 04 Jan 2008 14:20:51 -0500 Original-Received: from list by ciao.gmane.org with local (Exim 4.43) id 1JAs61-0005fA-LG for emacs-devel@gnu.org; Fri, 04 Jan 2008 19:20:45 +0000 Original-Received: from 169.red-81-35-77.dynamicip.rima-tde.net ([81.35.77.169]) by main.gmane.org with esmtp (Gmexim 0.1 (Debian)) id 1AlnuQ-0007hv-00 for ; Fri, 04 Jan 2008 19:20:45 +0000 Original-Received: from ofv by 169.red-81-35-77.dynamicip.rima-tde.net with local (Gmexim 0.1 (Debian)) id 1AlnuQ-0007hv-00 for ; Fri, 04 Jan 2008 19:20:45 +0000 X-Injected-Via-Gmane: http://gmane.org/ Original-Lines: 40 Original-X-Complaints-To: usenet@ger.gmane.org X-Gmane-NNTP-Posting-Host: 169.red-81-35-77.dynamicip.rima-tde.net User-Agent: Gnus/5.13 (Gnus v5.13) Emacs/23.0.50 (windows-nt) Cancel-Lock: sha1:/rK2nvR1y4Tk0YXtscMhT88nUGs= X-detected-kernel: by monty-python.gnu.org: Linux 2.6, seldom 2.4 (older, 4) X-BeenThere: emacs-devel@gnu.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "Emacs development discussions." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Original-Sender: emacs-devel-bounces+ged-emacs-devel=m.gmane.org@gnu.org Errors-To: emacs-devel-bounces+ged-emacs-devel=m.gmane.org@gnu.org Xref: news.gmane.org gmane.emacs.devel:86079 Archived-At: "Eric S. Raymond" writes: [snip] > Beside the searchability problems with pile-of-emails organization > is another one; accepting emailed reports makes even *collecting* > well-structured information about bugs highly problematic. My impression is the contrary: the data provided automatically by report-emacs-bug seems quite useful and it would be simple to adapt it for automatic parsing. > The good thing about bug-tracker web forms from a developer point of > view isn't really that they're web, it's that they're *forms*. You can > channel your users into identifying the platform they're running on, > the preceived bug severity, and half a dozen other search keys. Precisely, Emacs already knows platform, version, etc. There is nothing wrong with bug reports by email, as far as they are automatically integrated on the bug tracker. The problem with email bug reports is that not all people use emacs as its email client. In most of my machines, there is no mail support installed at all. Web is more easily available. IMO a solution is just the actual report-emacs-bug tuned for automatic extraction of standard data (platform, etc) with a prominent notice that says something like "if you have not email support, copy this text and paste it on the form on http://www.gnu.emacs/bug-report.html". Emacs not having a bug track system is a bad bad sympton of what is going on inside the project, but there is no need to throw away all what is used now. I see no problem supporting a dual system where you deal with bug reports either by email or by web-forms. An option for exporting as ASCII text the set of open bugs is no problem, so people would still have the equivalent of PROBLEMS and TODO. [snip] -- Oscar