From mboxrd@z Thu Jan 1 00:00:00 1970 Path: news.gmane.org!not-for-mail From: Bob Proulx Newsgroups: gmane.emacs.help Subject: Re: Bug Tracker / Help Desk Interface Date: Wed, 31 Dec 2014 18:34:27 -0700 Message-ID: <20141231182523084479743@bob.proulx.com> References: <87oaqpkc3w.fsf@esben-stien.name> NNTP-Posting-Host: plane.gmane.org Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii X-Trace: ger.gmane.org 1420076090 19758 80.91.229.3 (1 Jan 2015 01:34:50 GMT) X-Complaints-To: usenet@ger.gmane.org NNTP-Posting-Date: Thu, 1 Jan 2015 01:34:50 +0000 (UTC) To: help-gnu-emacs@gnu.org Original-X-From: help-gnu-emacs-bounces+geh-help-gnu-emacs=m.gmane.org@gnu.org Thu Jan 01 02:34:45 2015 Return-path: Envelope-to: geh-help-gnu-emacs@m.gmane.org Original-Received: from lists.gnu.org ([208.118.235.17]) by plane.gmane.org with esmtp (Exim 4.69) (envelope-from ) id 1Y6Uez-0004Ic-2s for geh-help-gnu-emacs@m.gmane.org; Thu, 01 Jan 2015 02:34:45 +0100 Original-Received: from localhost ([::1]:41782 helo=lists.gnu.org) by lists.gnu.org with esmtp (Exim 4.71) (envelope-from ) id 1Y6Uey-0002qe-DE for geh-help-gnu-emacs@m.gmane.org; Wed, 31 Dec 2014 20:34:44 -0500 Original-Received: from eggs.gnu.org ([2001:4830:134:3::10]:60924) by lists.gnu.org with esmtp (Exim 4.71) (envelope-from ) id 1Y6Uem-0002qN-MM for help-gnu-emacs@gnu.org; Wed, 31 Dec 2014 20:34:34 -0500 Original-Received: from Debian-exim by eggs.gnu.org with spam-scanned (Exim 4.71) (envelope-from ) id 1Y6Uej-0006zG-Ge for help-gnu-emacs@gnu.org; Wed, 31 Dec 2014 20:34:32 -0500 Original-Received: from joseki.proulx.com ([216.17.153.58]:34112) by eggs.gnu.org with esmtp (Exim 4.71) (envelope-from ) id 1Y6Uej-0006z7-9r for help-gnu-emacs@gnu.org; Wed, 31 Dec 2014 20:34:29 -0500 Original-Received: from hysteria.proulx.com (hysteria.proulx.com [192.168.230.119]) by joseki.proulx.com (Postfix) with ESMTP id 3FE8A21236; Wed, 31 Dec 2014 18:34:28 -0700 (MST) Original-Received: by hysteria.proulx.com (Postfix, from userid 1000) id 038C82DC35; Wed, 31 Dec 2014 18:34:27 -0700 (MST) Mail-Followup-To: help-gnu-emacs@gnu.org, Esben Stien Content-Disposition: inline In-Reply-To: <87oaqpkc3w.fsf@esben-stien.name> User-Agent: Mutt/1.5.23 (2014-03-12) X-detected-operating-system: by eggs.gnu.org: GNU/Linux 3.x X-Received-From: 216.17.153.58 X-BeenThere: help-gnu-emacs@gnu.org X-Mailman-Version: 2.1.14 Precedence: list List-Id: Users list for the GNU Emacs text editor List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Errors-To: help-gnu-emacs-bounces+geh-help-gnu-emacs=m.gmane.org@gnu.org Original-Sender: help-gnu-emacs-bounces+geh-help-gnu-emacs=m.gmane.org@gnu.org Xref: news.gmane.org gmane.emacs.help:101817 Archived-At: Esben Stien wrote: > Does there exist some kind of interface in emacs to a bug tracker like > OTRS or a Help Desk system? > > I've seen an interface lying around for Jira, which is not free > software. This probably isn't what you are asking but it is related. As you know Emacs itself uses an instantiation of the Debian BTS for tracking Emacs bugs. In Debian there is an Emacs interface to the BTS. That can be used for either the Debian BTS or the GNU Emacs BTS. The Debian package is called debian-el and is part of the emacs-goodlies-el package. On a Debian system this may be installed using "apt-get install debian-el". Source is browsable on the web here: https://sources.debian.net/src/emacs-goodies-el/35.12/elisp/debian-el/ Since you are asking generically for "like OTRS or a Help Desk system" I don't think you are asking about the Emacs BTS itself. But at the same time this is an interface in Emacs to the Emacs BTS and therefore I think qualifies as a valid suggestion. :-) Bob