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From: Drew Adams <drew.adams@oracle.com>
To: Michael Heerdegen <michael_heerdegen@web.de>,
	Richard Stallman <rms@gnu.org>
Cc: ofv@wanadoo.es, larsi@gnus.org, Dmitry Gutov <dgutov@yandex.ru>,
	Ihor Radchenko <yantar92@gmail.com>,
	emacs-devel@gnu.org
Subject: RE: "If you're still seeing problems, please reopen." [Was: bug#25148:]
Date: Tue, 31 Dec 2019 21:32:09 -0800 (PST)	[thread overview]
Message-ID: <0437774b-b3b5-4a0b-8b54-63fe1a70af05@default> (raw)
In-Reply-To: <87woacotw1.fsf@web.de>

> > What exactly would it be good for users to know?
> > When and how can we tell them?
> 
> There is another, related problem (it was already posted to this group
> but got no answers):
> 
> M-x report-emacs-bug is not even always a good way to file Emacs bug
> reports.  For example, the org developers wish that org related bug
> reports appear in their own list - org-mode bugs reported to
> gnu.emacs.bug get no attention for years.
> 
> This works automatically when you use M-x org-submit-bug-report - but I
> didn't find that command, even though I searched for it, because the
> name doesn't fit the naming scheme report-.*-bug.  Other users will not
> even know that some packages may have special commands for bug
> reporting.
> 
> And other Emacs packages use even different naming schemes:
> 
> calc-report-bug
> reftex-report-bug
> eshell-report-bug
> gnuplot-bug-report
> c-submit-bug-report
> 
> Though several modes are also using the naming similar to
> org-submit-bug-report:
> 
> c-submit-bug-report
> diredp-send-bug-report
> org-edna-submit-bug-report
> 
> Oh, and a happy New Year to all of you!


Ditto - Happy new year, to all.

---

You ask how a user can find out how to submit
a bug report for a given library/package.

Good question.  It's not so easy - there are
several places a user might look for such info.
To be helpful, you have to cover a few of them.

---

Here's what I do, FWIW:

1. `C-h m' gives the mode doc (many libraries
have one or more main modes, major or minor).

That help prominently tells you how to submit
a bug report.  E.g.:

  Send a Dired+ bug report:
  'M-x diredp-send-bug-report'

(For my libraries I use "send" as the verb,
not "submit" or "report", because you send me
an email to report the bug.)

2. For a customize group (many libraries have
one), `M-x customize-group' shows a Customize
buffer for the group.  A title/description of
the group is just above the `State' button.
Just under the `State' button are some links,
one of which is, for my libraries, `Send Bug
Report'.

That's provided by :link with a `url-link' of
"mailto:" with template text that fills out
email address, library name, and instructions.

3. Similarly, each global `define-minor-mode'
I define has a bug-report email :link.  (Not
that many people will actually use Customize
for the mode, but why not?)

4. I mention the command to send a bug report
in the library doc.

If I had to guess, I'd guess that users come
across the info most often in the doc (which
is also on the web) or from `C-h m'.

---

It's also possible to add a menu item to the
`Help' menu for help on the major mode of a
buffer, i.e., for `C-h m'.  It might even be
good for Emacs to do that systematically.



  reply	other threads:[~2020-01-01  5:32 UTC|newest]

Thread overview: 276+ messages / expand[flat|nested]  mbox.gz  Atom feed  top
     [not found] <mailman.1688.1573976224.13325.bug-gnu-emacs@gnu.org>
2019-11-17 11:30 ` "If you're still seeing problems, please reopen." [Was: bug#25148:] Alan Mackenzie
2019-11-17 11:38   ` Lars Ingebrigtsen
2019-11-17 17:42     ` Óscar Fuentes
2019-11-17 17:49       ` Lars Ingebrigtsen
2019-11-17 17:58         ` Óscar Fuentes
2019-11-19  6:08           ` Richard Stallman
2019-11-17 18:02         ` Eli Zaretskii
2019-11-17 18:06         ` Dmitry Gutov
2019-11-17 18:09           ` Lars Ingebrigtsen
2019-11-17 18:15             ` Dmitry Gutov
2019-11-17 18:27               ` Andreas Schwab
2019-11-17 18:36               ` Lars Ingebrigtsen
2019-11-17 18:37                 ` Dmitry Gutov
2019-11-17 18:38                   ` Lars Ingebrigtsen
2019-11-17 18:51                   ` Eli Zaretskii
2019-11-18 14:10                 ` Stefan Kangas
2019-11-19  8:27                   ` Lars Ingebrigtsen
2019-11-19  9:56                     ` Robert Pluim
2019-11-19 11:00                       ` Michael Albinus
2019-11-20 11:12                       ` Lars Ingebrigtsen
2019-11-21 16:38                         ` Zach Pearson
2019-11-19  6:09               ` Richard Stallman
2019-11-19 11:14                 ` Dmitry Gutov
2019-11-19 16:13                   ` Eli Zaretskii
2020-01-01  1:19                 ` Michael Heerdegen
2020-01-01  5:32                   ` Drew Adams [this message]
2020-01-01 10:48                     ` VanL
2020-01-01 15:30                   ` Eli Zaretskii
2020-01-01 15:45                     ` Ihor Radchenko
2020-01-02  2:35                     ` Michael Heerdegen
2020-01-02 23:45                       ` Michael Welsh Duggan
2020-01-22 12:31                       ` Lars Ingebrigtsen
2019-11-17 20:14             ` Juanma Barranquero
2019-11-17 21:33             ` João Távora
2019-11-17 22:05               ` dick.r.chiang
2019-11-17 22:19                 ` Amin Bandali
2019-11-17 22:56                   ` João Távora
2019-11-18  7:38                     ` Michael Albinus
2019-11-18  8:46                       ` Lars Ingebrigtsen
2019-11-18  8:54                         ` Michael Albinus
2019-11-18  8:59                           ` Lars Ingebrigtsen
2019-11-18  9:16                             ` Michael Albinus
2019-11-18  9:17                               ` Lars Ingebrigtsen
2019-11-18  9:23                                 ` Michael Albinus
2019-11-18  9:30                                   ` Lars Ingebrigtsen
2019-11-18 10:10                                     ` Andreas Schwab
2019-11-18 11:12                                       ` Michael Albinus
2019-11-18 10:52                                     ` Michael Albinus
2019-11-18 11:35                     ` dick.r.chiang
2019-11-19  4:58                     ` Amin Bandali
2019-11-17 18:28           ` Eli Zaretskii
2019-11-23  8:06             ` Steinar Bang
2019-11-17 17:59       ` Eli Zaretskii
2019-11-17 18:11         ` Dmitry Gutov
2019-11-17 18:29           ` Eli Zaretskii
2019-11-17 18:25         ` Óscar Fuentes
2019-11-17 18:45           ` Eli Zaretskii
2019-11-17 19:07             ` Óscar Fuentes
2019-11-17 19:25               ` Alan Mackenzie
2019-11-17 19:53                 ` Óscar Fuentes
2019-11-17 19:59                   ` Lars Ingebrigtsen
2019-11-17 20:03                     ` Dmitry Gutov
2019-11-17 20:09                       ` Lars Ingebrigtsen
2019-11-17 20:16                         ` Dmitry Gutov
2019-11-17 20:22                           ` Lars Ingebrigtsen
2019-11-17 20:35                             ` Dmitry Gutov
2019-11-18  8:42                               ` Lars Ingebrigtsen
2019-11-18 11:24                                 ` Dmitry Gutov
2019-11-18 11:28                                   ` Lars Ingebrigtsen
2019-11-18 11:36                                     ` João Távora
2019-11-18 12:04                                       ` Dmitry Gutov
2019-11-18 12:21                                         ` João Távora
2019-11-18 11:58                                 ` Michael Albinus
2019-11-17 20:36                       ` Eli Zaretskii
2019-11-17 20:57                         ` Dmitry Gutov
2019-11-18  3:24                           ` Eli Zaretskii
2019-11-18 14:02                             ` Dmitry Gutov
2019-11-18 14:46                               ` Stefan Kangas
2019-11-19  8:32                                 ` Lars Ingebrigtsen
2019-11-18 16:12                               ` Eli Zaretskii
2019-12-02  1:20                                 ` Dmitry Gutov
2019-11-19  6:08                       ` Richard Stallman
2019-11-19 11:15                         ` Dmitry Gutov
2019-11-19 16:14                           ` Eli Zaretskii
2019-11-20 11:15                             ` Lars Ingebrigtsen
2019-11-20 16:25                               ` Eli Zaretskii
2019-11-20 16:53                                 ` João Távora
2019-11-20 17:43                                   ` Eli Zaretskii
2019-11-20 19:29                                     ` João Távora
2019-11-20 20:02                                       ` Eli Zaretskii
2019-11-20 20:12                                         ` João Távora
2019-11-21 14:49                                           ` Eli Zaretskii
2019-11-21 15:00                                             ` João Távora
2019-11-21 15:06                                               ` Dmitry Gutov
2019-11-21 15:09                                                 ` João Távora
2019-11-21 15:15                                                   ` Dmitry Gutov
2019-11-21 15:10                                               ` Eli Zaretskii
2019-11-21 15:30                                                 ` João Távora
2019-11-21 18:26                                                   ` Eli Zaretskii
2019-11-21 19:16                                                     ` João Távora
2019-11-21 19:32                                                       ` Eli Zaretskii
2019-11-23 13:10                                                         ` Richard Stallman
2019-11-21 20:04                                                     ` Dmitry Gutov
2019-11-22  7:07                                                       ` Eli Zaretskii
2019-11-22  8:23                                                         ` Dmitry Gutov
2019-11-22  9:14                                                           ` Eli Zaretskii
2019-11-22  9:46                                                             ` João Távora
2019-11-22 10:02                                                               ` Eli Zaretskii
2019-11-22 10:16                                                                 ` João Távora
2019-11-22 10:26                                                                   ` Eli Zaretskii
2019-11-21 12:24                                 ` Lars Ingebrigtsen
2019-11-21 14:27                                   ` Eli Zaretskii
2019-11-21 14:28                                     ` Lars Ingebrigtsen
2019-11-17 20:00                 ` Stefan Monnier
2019-11-19  6:08                 ` Richard Stallman
2019-11-17 19:47               ` Eli Zaretskii
2019-11-17 20:32               ` Juanma Barranquero
2019-11-18 16:22             ` Perry E. Metzger
2019-11-18 17:04               ` Eli Zaretskii
2019-11-18 22:23                 ` Perry E. Metzger
2019-11-18 17:59           ` John Wiegley
2019-11-18 18:14             ` Alan Mackenzie
2019-11-18 18:17             ` João Távora
2019-11-18 20:53               ` John Wiegley
2019-11-19  7:41               ` Michael Albinus
2019-11-19 16:05                 ` Eli Zaretskii
2019-11-18 19:25             ` Dmitry Gutov
2019-11-18 22:56             ` Emacs project mission (was Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]) Perry E. Metzger
2019-11-18 23:40               ` Emacs project mission (was Re: "If you're still seeing problems, please reopen." [ dick.r.chiang
2019-11-19  7:58               ` Lars Ingebrigtsen
2019-11-19 19:50                 ` John Wiegley
2019-11-20  8:20                   ` Michael Albinus
2019-11-20  9:11                     ` Dmitry Gutov
2019-11-20  9:23                       ` Michael Albinus
2019-11-20  9:39                         ` Dmitry Gutov
2019-11-20  9:51                           ` Michael Albinus
2019-11-20 10:34                             ` Dmitry Gutov
2019-11-20 10:56                               ` Michael Albinus
2019-11-20 21:49                               ` João Távora
2019-11-21  3:06                           ` Richard Stallman
2019-11-21 10:27                             ` Dmitry Gutov
2019-11-22  3:38                               ` Richard Stallman
2019-11-22 12:29                                 ` Lars Ingebrigtsen
2019-11-22 13:12                                   ` Yuri Khan
2019-11-23 13:14                                     ` Richard Stallman
2019-11-23 13:58                                       ` Yuri Khan
2019-11-23 23:06                                         ` Richard Stallman
2019-11-24  3:19                                           ` HaiJun Zhang
2019-11-25  6:52                                       ` Sergey Organov
2019-11-22 17:14                                   ` Drew Adams
2019-11-23  0:05                                     ` Emanuel Berg via Emacs development discussions.
2019-11-25  3:11                                       ` Richard Stallman
2019-11-25  3:32                                         ` Emanuel Berg via Emacs development discussions.
2019-11-26  3:46                                           ` Richard Stallman
2019-11-26 20:55                                             ` Emanuel Berg via Emacs development discussions.
2019-11-25  7:03                                       ` Sergey Organov
2019-11-25  7:44                                         ` Emanuel Berg via Emacs development discussions.
2019-11-26  3:45                                           ` Richard Stallman
2019-11-26  5:44                                             ` Drew Adams
2019-11-26 15:18                                               ` Stefan Kangas
2019-11-26 16:24                                                 ` Drew Adams
2019-11-27  6:44                                               ` Richard Stallman
2019-11-27 11:38                                                 ` Lars Ingebrigtsen
2019-11-27 15:22                                                   ` Drew Adams
2019-11-27 16:00                                                   ` Eli Zaretskii
2019-11-27 16:16                                                     ` Lars Ingebrigtsen
2019-11-27 16:28                                                       ` Eli Zaretskii
2019-11-27 16:51                                                         ` Lars Ingebrigtsen
2019-11-28  9:36                                                   ` Stefan Kangas
2019-11-28 16:30                                                     ` Drew Adams
2019-11-29  5:26                                                       ` Richard Stallman
2019-11-29  6:53                                                         ` Drew Adams
2019-11-29  6:15                                                       ` Pankaj Jangid
2019-11-29  6:32                                                         ` Drew Adams
2019-11-29  5:32                                                     ` Lars Ingebrigtsen
2019-11-27 15:14                                                 ` Drew Adams
2019-11-26 18:07                                             ` defaults contents of report-emacs-bug Glenn Morris
2019-11-27  5:00                                               ` Sergey Organov
2019-11-27  5:01                                               ` Sergey Organov
2019-11-23 13:14                                   ` Emacs project mission (was Re: "If you're still seeing problems, please reopen." [ Richard Stallman
2019-11-23  0:37                                 ` Dmitry Gutov
2019-11-23  8:36                                   ` Michael Albinus
2019-11-23 10:11                                     ` Dmitry Gutov
2019-11-23 13:28                                       ` VanL
2019-11-23 16:04                                       ` Michael Albinus
2019-11-23 16:39                                         ` Eli Zaretskii
2019-11-23 17:56                                         ` Dmitry Gutov
2019-11-24  1:57                                           ` Drew Adams
2019-11-24  2:45                                             ` Perry E. Metzger
2019-11-24  3:44                                               ` Emanuel Berg via Emacs development discussions.
2019-11-25  3:18                                                 ` Richard Stallman
2019-11-25  3:34                                                   ` Emanuel Berg via Emacs development discussions.
2019-11-26  3:46                                                     ` Richard Stallman
2019-11-26 20:52                                                       ` Emanuel Berg via Emacs development discussions.
2019-11-24 18:31                                               ` Drew Adams
2019-11-24 21:59                                                 ` Emanuel Berg via Emacs development discussions.
2019-11-24  3:42                                             ` Eli Zaretskii
2019-11-24 20:16                                             ` Michael Albinus
2019-11-24 21:42                                               ` Drew Adams
2019-11-28 10:20                                           ` Philippe Vaucher
2019-11-27 23:56                                         ` Per Starbäck
2019-11-28  0:48                                           ` Emanuel Berg via Emacs development discussions.
2019-11-28 10:43                                           ` Michael Albinus
2019-11-29  5:21                                           ` Richard Stallman
2019-11-23 11:59                                     ` Lars Ingebrigtsen
2019-11-25  3:11                                   ` Richard Stallman
2019-11-25 16:50                                     ` Karl Fogel
2019-11-29  9:17                                     ` Memnon Anon
2019-12-02  5:41                                       ` Richard Stallman
2019-12-02 15:42                                         ` Eli Zaretskii
2019-12-02 23:57                                           ` Jean-Christophe Helary
2019-12-03  4:15                                             ` Emanuel Berg via Emacs development discussions.
2019-12-03 13:48                                           ` Emanuel Berg via Emacs development discussions.
2019-11-21 14:14                             ` Eli Zaretskii
2019-11-21 17:59                               ` Emacs project mission (was Re: "If you're still seeing problems, please reopen.") Alan Mackenzie
2019-11-21 18:18                                 ` Eli Zaretskii
2019-11-21 20:42                                   ` Perry E. Metzger
2019-11-22  3:42                                   ` Richard Stallman
2019-11-21 19:07                                 ` Dmitry Gutov
2019-11-23 13:09                                   ` Richard Stallman
2019-11-21 21:32                                 ` John Wiegley
2019-11-22  2:08                                   ` Alan Mackenzie
2019-11-22  4:30                                     ` John Wiegley
2019-11-25 20:43                                       ` Alan Mackenzie
2019-11-23 13:20                                     ` Richard Stallman
2019-11-22  3:41                                   ` Richard Stallman
2019-11-22  3:41                                   ` Richard Stallman
2019-11-21 20:26                               ` Emacs project mission (was Re: "If you're still seeing problems, please reopen." [ Perry E. Metzger
2019-11-21 21:18                                 ` John Wiegley
2019-11-22  3:42                               ` Richard Stallman
2019-11-22  8:12                                 ` Eli Zaretskii
2019-11-20 11:05                       ` Achim Gratz
2019-11-21  3:06                         ` Richard Stallman
2019-11-20 14:01                       ` Stefan Monnier
2019-11-21 12:15                         ` Lars Ingebrigtsen
2019-11-24 22:06                           ` David Engster
2019-11-24 23:58                             ` Óscar Fuentes
2019-11-22 14:28                       ` Benjamin Riefenstahl
2019-12-30  0:17                       ` Richard Stallman
2019-12-30  7:54                         ` Tim Cross
2019-12-31  0:40                           ` Richard Stallman
2019-11-20 10:44                     ` Lars Ingebrigtsen
2019-11-20 11:00                       ` Michael Albinus
2019-11-20 11:03                         ` Lars Ingebrigtsen
2019-11-20 11:39                           ` Michael Albinus
2019-11-20 11:49                             ` Lars Ingebrigtsen
2019-11-20 13:28                               ` Dmitry Gutov
2019-11-20 13:55                                 ` Michael Albinus
2019-11-20 14:04                                   ` Dmitry Gutov
2019-11-20 14:23                                     ` Michael Albinus
2019-11-21 11:57                                     ` Lars Ingebrigtsen
2019-11-21 13:50                                       ` Dmitry Gutov
2019-11-21 15:14                                         ` Lars Ingebrigtsen
2019-11-21 15:17                                           ` Dmitry Gutov
2019-11-21 15:20                                             ` Lars Ingebrigtsen
2019-11-21 15:28                                               ` Eli Zaretskii
2019-11-21 15:52                                                 ` Stefan Monnier
2019-11-21 18:05                                                   ` Eli Zaretskii
2019-11-23 13:11                                         ` Richard Stallman
2019-11-21 11:58                                   ` Lars Ingebrigtsen
2019-11-20 16:27                             ` Eli Zaretskii
2019-11-20 19:27                               ` Yuri Khan
2019-11-20 19:31                                 ` Eli Zaretskii
2019-11-20 19:44                                   ` Yuri Khan
2019-11-20 19:49                                     ` Robert Pluim
2019-11-20 19:46                                   ` Dmitry Gutov
2019-11-20 20:08                                     ` Eli Zaretskii
2019-11-21 12:02                                     ` Lars Ingebrigtsen
2019-11-23 16:58                                       ` Stefan Kangas
2019-11-20 23:53                         ` Perry E. Metzger
2019-11-20 16:19               ` Emacs project mission (was Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]) Richard Stallman
2019-11-20 16:50                 ` Emacs project mission (was Re: "If you're still seeing problems, please reopen." [ John Wiegley
2019-11-17 19:36       ` "If you're still seeing problems, please reopen." [Was: bug#25148:] dick.r.chiang
2019-11-18 18:22         ` Karl Fogel
2019-11-20 16:37           ` Christopher Lemmer Webber
2019-11-20 17:41             ` Eli Zaretskii

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