From mboxrd@z Thu Jan 1 00:00:00 1970 Path: main.gmane.org!not-for-mail From: "Robert J. Chassell" Newsgroups: gmane.emacs.devel Subject: Re: Bug tracking (was: new *Help* argument highlighting) Date: Sun, 13 Jun 2004 14:26:19 +0000 (UTC) Sender: emacs-devel-bounces+emacs-devel=quimby.gnus.org@gnu.org Message-ID: References: <20040512103042.FB57.JMBARRANQUERO@wke.es> <20040611122633.5F88.JMBARRANQUERO@wke.es> <87659wd44u.fsf@floss.red-bean.com> <87659wbl2q.fsf@floss.red-bean.com> <20040613023944.GA13072@fencepost> Reply-To: bob@rattlesnake.com NNTP-Posting-Host: deer.gmane.org X-Trace: sea.gmane.org 1087136832 11916 80.91.224.253 (13 Jun 2004 14:27:12 GMT) X-Complaints-To: usenet@sea.gmane.org NNTP-Posting-Date: Sun, 13 Jun 2004 14:27:12 +0000 (UTC) Original-X-From: emacs-devel-bounces+emacs-devel=quimby.gnus.org@gnu.org Sun Jun 13 16:27:03 2004 Return-path: Original-Received: from quimby.gnus.org ([80.91.224.244]) by deer.gmane.org with esmtp (Exim 3.35 #1 (Debian)) id 1BZVwt-00065L-00 for ; Sun, 13 Jun 2004 16:27:03 +0200 Original-Received: from lists.gnu.org ([199.232.76.165]) by quimby.gnus.org with esmtp (Exim 3.35 #1 (Debian)) id 1BZVwt-0002j8-00 for ; Sun, 13 Jun 2004 16:27:03 +0200 Original-Received: from localhost ([127.0.0.1] helo=lists.gnu.org) by lists.gnu.org with esmtp (Exim 4.33) id 1BZVxj-0004pK-BQ for emacs-devel@quimby.gnus.org; Sun, 13 Jun 2004 10:27:55 -0400 Original-Received: from mailman by lists.gnu.org with tmda-scanned (Exim 4.33) id 1BZVxf-0004oM-EJ for emacs-devel@gnu.org; Sun, 13 Jun 2004 10:27:51 -0400 Original-Received: from exim by lists.gnu.org with spam-scanned (Exim 4.33) id 1BZVxd-0004nZ-Ip for emacs-devel@gnu.org; Sun, 13 Jun 2004 10:27:49 -0400 Original-Received: from [199.232.76.173] (helo=monty-python.gnu.org) by lists.gnu.org with esmtp (Exim 4.33) id 1BZVxd-0004n8-Cz for emacs-devel@gnu.org; Sun, 13 Jun 2004 10:27:49 -0400 Original-Received: from [140.186.114.245] (helo=rattlesnake.com) by monty-python.gnu.org with esmtp (Exim 4.34) id 1BZVwE-0001RU-1N for emacs-devel@gnu.org; Sun, 13 Jun 2004 10:26:23 -0400 Original-Received: by rattlesnake.com via sendmail from stdin id (Debian Smail3.2.0.115) Sun, 13 Jun 2004 14:26:19 +0000 (UTC) Original-To: emacs-devel@gnu.org In-reply-to: <20040613023944.GA13072@fencepost> (message from Miles Bader on Sat, 12 Jun 2004 22:39:44 -0400) X-BeenThere: emacs-devel@gnu.org X-Mailman-Version: 2.1.4 Precedence: list List-Id: "Emacs development discussions." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Errors-To: emacs-devel-bounces+emacs-devel=quimby.gnus.org@gnu.org Xref: main.gmane.org gmane.emacs.devel:24921 X-Report-Spam: http://spam.gmane.org/gmane.emacs.devel:24921 > (Of course, taking input via email would be even nicer.) It's critical, IMO -- my experience of using mozilla and savannah's bug tracker is that the annoyance of having to go to the web site and muddle through the forms significantly decreased the likelihood that I would bother (it was fine the first N times, but after a while I started to dread it). Miles is right. Please, always consider the person who is connecting over a slow and unreliable connection. Normally, I do not connect too slowly -- right now I am at 26400 baud -- but sometimes my connections are bad. Other people suffer the same way. Of course, my sister has fast and pretty reliable connection. When I visit her, I tend to forget all the annoyances of slow, unreliable, expensive, or non-existent connections..... :) Note that filing bugs by email significantly increases the likelihood of duplicate issues. Yes, that will happen. You either exclude some people, like Miles and RMS, or you deal with duplicates. ... So if some Emacs developers start using a web-based system, and you decide not to, we're all still better off in absolute terms than we are now, right? No, that does not follow. People outside the web-based system may end up doing less, because they become afraid that their work will duplicate others and they do not want to waste their time. -- Robert J. Chassell Rattlesnake Enterprises As I slowly update it, bob@rattlesnake.com I rewrite a "What's New" segment for http://www.rattlesnake.com