From mboxrd@z Thu Jan 1 00:00:00 1970 Path: news.gmane.org!not-for-mail From: "Drew Adams" Newsgroups: gmane.emacs.devel Subject: bug tracker "Processed: your mail" mails Date: Tue, 12 Aug 2008 11:25:53 -0700 Message-ID: <000a01c8fca8$dadb2780$0200a8c0@us.oracle.com> NNTP-Posting-Host: lo.gmane.org Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit X-Trace: ger.gmane.org 1218565600 5447 80.91.229.12 (12 Aug 2008 18:26:40 GMT) X-Complaints-To: usenet@ger.gmane.org NNTP-Posting-Date: Tue, 12 Aug 2008 18:26:40 +0000 (UTC) To: Original-X-From: emacs-devel-bounces+ged-emacs-devel=m.gmane.org@gnu.org Tue Aug 12 20:27:32 2008 Return-path: Envelope-to: ged-emacs-devel@m.gmane.org Original-Received: from lists.gnu.org ([199.232.76.165]) by lo.gmane.org with esmtp (Exim 4.50) id 1KSyaa-00014H-En for ged-emacs-devel@m.gmane.org; Tue, 12 Aug 2008 20:27:24 +0200 Original-Received: from localhost ([127.0.0.1]:52106 helo=lists.gnu.org) by lists.gnu.org with esmtp (Exim 4.43) id 1KSyZe-0000Qm-37 for ged-emacs-devel@m.gmane.org; Tue, 12 Aug 2008 14:26:26 -0400 Original-Received: from mailman by lists.gnu.org with tmda-scanned (Exim 4.43) id 1KSyZ8-0008N8-D3 for emacs-devel@gnu.org; Tue, 12 Aug 2008 14:25:54 -0400 Original-Received: from exim by lists.gnu.org with spam-scanned (Exim 4.43) id 1KSyZ5-0008Kx-CU for emacs-devel@gnu.org; Tue, 12 Aug 2008 14:25:53 -0400 Original-Received: from [199.232.76.173] (port=58289 helo=monty-python.gnu.org) by lists.gnu.org with esmtp (Exim 4.43) id 1KSyZ4-0008Kp-U0 for emacs-devel@gnu.org; Tue, 12 Aug 2008 14:25:50 -0400 Original-Received: from agminet01.oracle.com ([141.146.126.228]:12770) by monty-python.gnu.org with esmtps (TLS-1.0:DHE_RSA_AES_256_CBC_SHA1:32) (Exim 4.60) (envelope-from ) id 1KSyZ3-0007f1-Lm for emacs-devel@gnu.org; Tue, 12 Aug 2008 14:25:50 -0400 Original-Received: from rgmgw1.us.oracle.com (rgmgw1.us.oracle.com [138.1.186.110]) by agminet01.oracle.com (Switch-3.2.4/Switch-3.1.7) with ESMTP id m7CIPj0c003606 for ; Tue, 12 Aug 2008 13:25:47 -0500 Original-Received: from acsmt353.oracle.com (acsmt353.oracle.com [141.146.40.153]) by rgmgw1.us.oracle.com (Switch-3.2.4/Switch-3.2.4) with ESMTP id m7BF2ndH009682 for ; Tue, 12 Aug 2008 12:25:44 -0600 Original-Received: from inet-141-146-46-1.oracle.com by acsmt356.oracle.com with ESMTP id 11437811251218565538; Tue, 12 Aug 2008 11:25:38 -0700 Original-Received: from dradamslap1 (/141.144.86.2) by default (Oracle Beehive Gateway v4.0) with ESMTP ; Tue, 12 Aug 2008 11:25:38 -0700 X-Mailer: Microsoft Office Outlook 11 Thread-Index: Acj8SmV0xyYz/HBiTmq/ChOfrcT9cwAWsQOQ X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 X-Brightmail-Tracker: AAAAAQAAAAI= X-Brightmail-Tracker: AAAAAQAAAAI= X-Whitelist: TRUE X-Whitelist: TRUE X-detected-kernel: by monty-python.gnu.org: Linux 2.4-2.6 X-BeenThere: emacs-devel@gnu.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "Emacs development discussions." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Original-Sender: emacs-devel-bounces+ged-emacs-devel=m.gmane.org@gnu.org Errors-To: emacs-devel-bounces+ged-emacs-devel=m.gmane.org@gnu.org Xref: news.gmane.org gmane.emacs.devel:102358 Archived-At: Below is a typical mail that gives the new status of several (unrelated) bugs at once. The Subject line indicates nothing about which bugs are involved - it says only "Processed: your mails", which is meaningless (both "processed" and "your mails" are without content or ambiguous). The Cc line gives the bug numbers, but not their identifying subjects. In any case, who memorizes the bug numbers? Whenever I receive one of these mails, I must open it and scan it to see if it has anything to do with any bugs I submitted. I receive lots of these messages, but only a minority concern bugs I've filed. That's a lot of opening and scanning... And the bugs mentioned in such mails are unrelated - these mails are just big sacks of n'importe quoi. In this case, way, way, way, down near the bottom of this long mail I find this: > tags 670 moreinfo bug#670: 23.0.60; x-create-frame gives wrong-type-argument error There were no tags set. Tags added: moreinfo Frankly, I have no idea what that means (is it asking me for more info?). But what's important is that I had to scan this message to find the bug subject line "x-create-frame gives wrong-type-argument error", which I can recognize as a bug I filed. Or else I would have to remember that bug #670 is a bug that I filed, and then look in the Cc field or the message body for all bug numbers that I filed and find and recognize "#670" as one of them. This is a lot of work. I suspect that many such status messages are simply missed or ignored by bug filers. Would it be possible to have a separate such status message per bug, instead of grouping them like this? Then you can include the bug's subject in the Subject line, instead of the opaque "Processed: your mail". And then you can target such messages to those they concern, instead of broadcasting them. Make it easier on the users, not on the tools. If these messages are sent to people, it is presumably so that they read them and react to their content. Making it easier on users will mean that you get more help from users. That is, if you expect someone to read and react to a message, make it easy to understand. If, on the other hand, this is supposed to be only an internal message for developers, then don't send it to the bug filers. Instead, send them a user-friendly status message that lets them know that a given bug's status has changed: has been closed, fixed, requires more info, and so on. IOW, send them just the info you think or they think they need. And just for one bug. Thanks. -----Original Message----- From: Emacs bug Tracking System Sent: Monday, August 11, 2008 11:50 PM To: Glenn Morris Cc: Emacs Bugs; ns #574 #578 #586 #588 #589 #590 #593... Subject: Processed: your mail Processing commands for control@emacsbugs.donarmstrong.com: > merge 678 693 698 bug#678: regexp problem in ldap.el bug#693: regexp problem in ldap.el bug#698: regexp problem in ldap.el bug#696: regexp problem in ldap.el Merged 678 693 696 698. > tags 645 moreinfo bug#645: 23.0.60; rng-after-change-function error when validation not started There were no tags set. Tags added: moreinfo > reassign 593 emacs,ns bug#593: Emacs.app crash Warning: Unknown package 'ns' bug#595: [Emacs.app dev]: Emacs.app crash Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 588 emacs,ns bug#588: 23.0.60; with-ns emacs crash Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 586 emacs,ns bug#586: 23.0.60; ns-yes-or-no-p Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 574 emacs,ns bug#574: 23.0.60; mac fonts in emacs-cvs don't work Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 578 emacs,ns bug#578: 23.0.60; Cocoa, Font dialog doesn't set font size Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 589 emacs,ns bug#589: 23.0.60; repeated crashes Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 590 emacs,ns bug#590: emacsclient not working in Emacs.app Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 596 emacs,ns bug#596: 23.0.60; crash while running visiting a file in a buffer Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 599 emacs,ns bug#599: 23.0.60; Emacs hangs when trying to find file in split window Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 600 emacs,ns bug#600: Subject: 23.0.60; Dialogue panel in saving options hangs Emacs.app Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 602 emacs,ns bug#602: 23.0.60; Emacs.app crashes when trying to open new frame Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 605 emacs,ns bug#605: 23.0.60; Cocoa Emacs crashes when Cmd-H is typed Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 606 emacs,ns bug#606: 23.0.60; Cocoa Emacs crashes in ns_free_indexed_color Warning: Unknown package 'ns' bug#609: 23.0.60; Cocoa Emacs crashes in ns_free_indexed_color Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 614 emacs,ns bug#614: 23.0.60; Emacs.app does not let me select an entry from mouse-buffer-menu Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 615 emacs,ns bug#615: 23.0.60; tabbar.el 2.0 lets Emacs.app crash Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 616 emacs,ns bug#616: 23.0.60; Emacs.app does not support SVG file type Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 620 emacs,ns bug#620: 23.0.60; Bootstrapping with the GNUstep port impossible Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 655 emacs,ns bug#655: 23.0.60; (NS/OSX:) Colorpicker, Menu abort() in eval() Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > reassign 659 emacs,ns bug#659: 23.0.60; X toolkit scroll bars for NS variant? Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > tags 670 moreinfo bug#670: 23.0.60; x-create-frame gives wrong-type-argument error There were no tags set. Tags added: moreinfo > reassign 677 emacs,ns bug#677: 23.0.60; emacs23 term on OS X 10.5.4 Warning: Unknown package 'ns' bug reassigned from package `emacs' to `emacs,ns'. > End of message, stopping processing here. Please contact me if you need assistance. Don Armstrong (administrator, Emacs bugs database)