* bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 [not found] ` <handler.s.C.132896914822278.transcript@debbugs.gnu.org> @ 2012-02-11 14:59 ` Drew Adams 2012-02-11 17:36 ` Chong Yidong 0 siblings, 1 reply; 5+ messages in thread From: Drew Adams @ 2012-02-11 14:59 UTC (permalink / raw) To: 'Chong Yidong'; +Cc: 10134 Another bug closure with no explanation mail sent to the filer. Just a reminder that this is not really kosher. Citing Bob Proulx, from the last time you did this: "See the documentation for the 'close' command to see that it explicitly calls out this use case as a problem and asks maintainers to ensure that they communicate, probably by sending a separate message, why the bug is being closed. See the section 'close bugnumber' http://debbugs.gnu.org/server-control.html." (Yes, I read the bug thread and I realize the bug has now been fixed.) FYI, these are the only closure messages I received, both automatic: > -----Original Message----- > From: GNU bug Tracking System > Sent: Saturday, February 11, 2012 6:06 AM > To: Chong Yidong Cc: tracker@debbugs.gnu.org > Subject: [debbugs-tracker] Processed: close 10134 > > Processing commands for control@debbugs.gnu.org: > > > close 10134 > bug#10134: 24.0.91; Typo, (elisp) `Text from Minibuffer' > bug closed, send any further explanations to > 10134@debbugs.gnu.org and "Drew Adams" <drew.adams@oracle.com> > > > thanks > Stopping processing here. > > Please contact help-debbugs@gnu.org if you need assistance. > > GNU bugs database, http://debbugs.gnu.org/ > -----Original Message----- > From: GNU bug Tracking System Sent: Saturday, February 11, 2012 6:06 AM > Subject: bug#10134 acknowledged by developer (close 10134) > > This is an automatic notification regarding your bug report > #10134: 24.0.91; Typo, (elisp) `Text from Minibuffer', > which was filed against the emacs package. > > Thank you for your report, which has now been closed. > You can view the full report at > http://debbugs.gnu.org/cgi/bugreport.cgi?bug=10134 > > If you require further information, please followup to > 10134@debbugs.gnu.org. > > debbugs.gnu.org maintainers > (administrator, GNU bugs database) ^ permalink raw reply [flat|nested] 5+ messages in thread
* bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 2012-02-11 14:59 ` bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 Drew Adams @ 2012-02-11 17:36 ` Chong Yidong 2012-02-11 18:03 ` Drew Adams 0 siblings, 1 reply; 5+ messages in thread From: Chong Yidong @ 2012-02-11 17:36 UTC (permalink / raw) To: Drew Adams; +Cc: 10134 "Drew Adams" <drew.adams@oracle.com> writes: > Another bug closure with no explanation mail sent to the filer. > Just a reminder that this is not really kosher. I hereby declare, under the religious authority vested in me by the Church of Emacs, that closing bugs with no explanation mail does not violate kosher laws. > (Yes, I read the bug thread and I realize the bug has now been fixed.) ... especially when the objection is this silly. ^ permalink raw reply [flat|nested] 5+ messages in thread
* bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 2012-02-11 17:36 ` Chong Yidong @ 2012-02-11 18:03 ` Drew Adams 2012-02-12 2:57 ` Jason Rumney 0 siblings, 1 reply; 5+ messages in thread From: Drew Adams @ 2012-02-11 18:03 UTC (permalink / raw) To: 'Chong Yidong'; +Cc: 10134, 'Bob Proulx' > > Another bug closure with no explanation mail sent to the filer. > > Just a reminder that this is not really kosher. > > I hereby declare, under the religious authority vested in me by the > Church of Emacs, that closing bugs with no explanation mail does not > violate kosher laws. http://debbugs.gnu.org/server-control.html: close bugnumber [ fixed-version ] Close bug report #bugnumber. A notification is sent to the user who reported the bug, but (in contrast to mailing bugnumber-done) the text of the mail which caused the bug to be closed is not included in that notification. The maintainer who closes a report should ensure, probably by sending a separate message, that the user who reported the bug knows why it is being closed. Not providing an explanation for the closure requires the bug filer to look up the bug number, consult the bug thread on line, and reread the thread looking for an explanation. When you close a bug it might be obvious to you why it was closed, but it is not obvious to a user who receives only an automatic control message saying it was closed. The only information available to the user in that message is the bug's number and subject line. > > (Yes, I read the bug thread and I realize the bug has now > > been fixed.) > > ... especially when the objection is this silly. Silly and all a big joke to you perhaps. But to obtain that knowledge of what the closure meant (the bug was fixed) I still had to look up the bug thread and reread it. If the automatic message had said that it was fixed then I would not have needed to do that. Perhaps that part of the automatic messaging could be improved. If a bug has been fixed, knowledge of that fact is often all the filer needs. If it has not been fixed (e.g. was declared not-a-bug or wishlist or wont-fix), then additional explanation is typically needed. ^ permalink raw reply [flat|nested] 5+ messages in thread
* bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 2012-02-11 18:03 ` Drew Adams @ 2012-02-12 2:57 ` Jason Rumney 2012-02-12 4:01 ` Drew Adams 0 siblings, 1 reply; 5+ messages in thread From: Jason Rumney @ 2012-02-12 2:57 UTC (permalink / raw) To: Drew Adams; +Cc: 10134, 'Chong Yidong', 'Bob Proulx' "Drew Adams" <drew.adams@oracle.com> writes: > The maintainer who closes a report should ensure, probably by sending > a separate message, that the user who reported the bug knows why it > is being closed. Which is exactly what happened, according to your comment: > (Yes, I read the bug thread and I realize the bug has now been fixed.) ^ permalink raw reply [flat|nested] 5+ messages in thread
* bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 2012-02-12 2:57 ` Jason Rumney @ 2012-02-12 4:01 ` Drew Adams 0 siblings, 0 replies; 5+ messages in thread From: Drew Adams @ 2012-02-12 4:01 UTC (permalink / raw) To: 'Jason Rumney' Cc: 10134, 'Chong Yidong', 'Bob Proulx' > > The maintainer who closes a report should ensure, probably > > by sending a separate message, that the user who reported > > the bug knows why it is being closed. > > Which is exactly what happened, according to your comment: > > > (Yes, I read the bug thread and I realize the bug has now > > been fixed.) Uh, nope. I wrote that in my message that pointed out that I received no message explaining the closure. I wrote it _after_ getting the automatic closure message, looking up the bug number, and consulting the thread. After all that, yes, I realized that bug #10134 was one that had been fixed. The point of the guideline is for the closer to ensure that the filer knows why it is being closed before closing. The point of sending a separate message is to let the filer connect the reason/status with the bug number, without having to traipse through the thread again. The last message in the thread, before the automatic closure message, was 2011/12/25, over a month and a half ago. Had the no-reason automatic message come on that day or, say, Dec 26th, things might have been a bit different in terms of my awareness of this bug and its status. Between just 2012/01/01 and today there have been 280 messages for Emacs bugs I filed. Perhaps you can understand that a message letting me know that this bug was fixed would have been helpful. And as I said, in the case where a bug is fixed, that info alone is sometimes sufficient for the filer, so perhaps the automatic closure message could include that info. ^ permalink raw reply [flat|nested] 5+ messages in thread
end of thread, other threads:[~2012-02-12 4:01 UTC | newest]
Thread overview: 5+ messages (download: mbox.gz follow: Atom feed
-- links below jump to the message on this page --
[not found] <87pqdltqjh.fsf@gnu.org>
[not found] ` <handler.s.C.132896914822278.transcript@debbugs.gnu.org>
2012-02-11 14:59 ` bug#10134: acknowledged by developer (close 10134) | [debbugs-tracker] Processed: close 10134 Drew Adams
2012-02-11 17:36 ` Chong Yidong
2012-02-11 18:03 ` Drew Adams
2012-02-12 2:57 ` Jason Rumney
2012-02-12 4:01 ` Drew Adams
Code repositories for project(s) associated with this public inbox https://git.savannah.gnu.org/cgit/emacs.git This is a public inbox, see mirroring instructions for how to clone and mirror all data and code used for this inbox; as well as URLs for read-only IMAP folder(s) and NNTP newsgroup(s).